Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you use our website.

Information You Provide

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing and payment information
• Delivery address
• Account login details
• Order history and membership preferences
• Communications you send to us (emails, forms, support requests)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and actions taken on the site
• Date and time of visits
• Referring URLs

This information helps us understand how our site is used and improve the experience for our members.

2. How We Use Your Information

We use the information we collect to:

• Process memberships, orders, and payments
• Manage deliveries and delivery priority
• Communicate about your account, orders, and upcoming boxes
• Send important notices related to billing, cutoffs, or service changes
• Provide customer support
• Improve our website, products, and services
• Comply with legal and regulatory obligations

We do not sell your personal information.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality
• Remember your preferences and login state
• Analyze website traffic and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the site.

4. How We Share Information

We may share your information only as necessary to operate our business, including with:

• Payment processors to securely process transactions
• Delivery and logistics partners to fulfill local deliveries
• Technology providers that support our website, hosting, analytics, and customer management
• Legal or regulatory authorities if required by law

All third parties are required to handle your information in a manner consistent with this Privacy Policy.

5. Payment Information

Payment details are processed securely through third-party payment providers. Grill Grub does not store full credit card numbers on its servers.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Maintain records required by law
• Resolve disputes and enforce agreements

When information is no longer required, it is securely deleted or anonymized.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no system is 100% secure, we work to safeguard your data using industry-standard practices.

9. Children's Privacy

Grill Grub's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us.